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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kristin Tobin

October 8, 2024

5  out of  5
rating by Kristin Tobin
"The Doug Kramer State Farm staff is knowledgeable, helpful and friendly. I am confident that my family is getting the best service and value available for all of our insurance needs."
We responded:
"Thanks Kristin! We are lucky to have great clients like you!"
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Paul Osland

October 2, 2024

5  out of  5
rating by Paul Osland
"After 45 years with SF without a homeowners claim, I had one. Doug and team were awesome. Not only did they help me get through the typical processes that come with a claim but they helped me whenever I hit a bump. As I dealt with the remediation companies, they were all familiar with Doug and his team and they universally praised how hands on and helpful he is. His team in the office is the same way. Proud to have Doug and his team as my agent."
We responded:
"Hey Paul, thanks for the kind words and for being such a loyal customer. I shared your review with my team, and it made their day! Thanks again!"
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Dominic Camden

September 30, 2024

5  out of  5
rating by Dominic Camden
"Doug has been our Agent for almost 25 years. He proactively offered modifications to our coverage as needed over the years in Hinsdale as we raised our daughters into adults living on their own today. There’s no better choice as an Agent or an Insurer."
We responded:
"Dominic, thank you so much for your thoughtful review! It’s been an honor to support your family through the different stages of life. We look forward to continuing to serve you in the future. Thank you again for your kind words! -Doug"
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Michael Rediger

September 25, 2024

5  out of  5
rating by Michael Rediger
"Top Notch Customer Service!"
We responded:
"Michael, Thank you for taking the time to leave a positive review! We look forward to working with you again. Doug Kramer State Farm "
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Frank Stone

March 14, 2024

5  out of  5
rating by Frank Stone
"When my house flooded a couple of years ago. Doug got a crew over to my house immediately to solve my problem. I happened to be in the hospital so his quick action was a life saver. I can’t say enough about my coverage with him."
We responded:
"Thank you for the fantastic review, Frank! We loved being of service to you and hope we can assist you again soon. "
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Peter Juberg

March 9, 2024

5  out of  5
rating by Peter Juberg
"Buy local. Doug and his team Andrea and Nicole are the best. Saved a lot of money and made some new friends in the process!"
We responded:
"Thanks Peter! Look forward to working with you in the future. "
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Michael Gacek

December 13, 2023

5  out of  5
rating by Michael Gacek
"No one Insurance Agency is remotely even close to their quality, execution, and empathy."
We responded:
"Thanks Michael! Appreciate the kind words. My team is the best around."
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Larry Ryan

December 8, 2023

5  out of  5
rating by Larry Ryan
"Had a couple issues pop up this year with the home and car. Team Kramer was all over it. Outstanding service as always. Thank you !!"
We responded:
"Thanks Larry, appreciate your loyalty"
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Greg Bynan

December 8, 2023

5  out of  5
rating by Greg Bynan
"Doug and his entire team are top notch service providers. Exceptionally responsive and always take the time to walk you through best options and alternatives with thoughtful guidance and recommendations. His team has your back when needed the most."
We responded:
"Greg, Thank you for your kind words! We appreciate you taking the time to leave a review. Please don’t hesitate to contact our team if you need assistance. We look forward to working with you again in the future. Doug Kramer State Farm "
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LA Auster

December 4, 2023

1  out of  5
rating by LA Auster
"I spoke with Nicole, who took all my specs and my budget at 10AM, 17 Nov. 6+ hours later, i rec'vd auto and renter's insurance quotes. the auto quote reflected NOTHING of what i told nicole i wanted and was more than TWICE the amount i'm currently spending for the same coverage. i'm already NO fan of the insurance industry, etal and this is just ONE of the reasons. it seems we're ALL tired of being treated like garbage by the VERY SAME COMPANIES WE KEEP IN BUSINESS. WE are the MARKET - without customers, NO owner needs employees and without them, ALL ANY owner has is DEBT and shareholders with their hands out. FAR PAST time CONSUMERS assume the power of our $$$ and ONLY hire vendors who know how to treat the people who PAY ALL THE BILLS. hello doug - my UNPAID TIME or anyone else's being WASTED, isn't "inconvenient". i took MORE UNPAID time to call your lead salesperson and all she could say is; "i want to HELP people.". customers don't hire vendors for "help" and in the insurance racket, help is never for sale."
We responded:
"Hi LA Auster. I apologize for the inconvenience you experienced with the insurance quotes. We take your feedback seriously and would like to address the issue promptly. Please contact us directly at (630) 323-6252 so we can resolve this matter. Thank you for bringing this to our attention. -Doug"
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Weiliang Chen

November 27, 2023

5  out of  5
rating by Weiliang Chen
"I am looking for a cheaper and updated auto insurance. Doug Kramer office gave me clear and economic quotes with multiple options. I like them and immediately finalized my new auto insurance policy. Thanks to Andrea and Douglas."
We responded:
"Thanks, Weliang! Appreciate the kind words!"
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Gordon Austin

October 28, 2023

5  out of  5
rating by Gordon Austin
"Were really helpful in dealing with my accident"
We responded:
"Thanks Gordon!"
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newton Rathod

July 20, 2023

5  out of  5
rating by newton Rathod
"Very happy with state farm"
We responded:
"We always enjoy hearing what our customers have to say, Newton! We are glad we could be of service and appreciate the kind words! "
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Chrisy Rediehs

July 12, 2023

5  out of  5
rating by Chrisy Rediehs
"Doug and his agency are always friendly, explain situations thoroughly and try to make the claim experience the best possible. Highly recommend!"
We responded:
"Thanks Chrisy, we appreciate your business!"
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DAVID NORTHEY

July 11, 2023

5  out of  5
rating by DAVID NORTHEY
"Great process! State Farm took all the stress out of an unpleasant situation."
We responded:
"Top Client!"
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Charles Bush-Joseph

July 11, 2023

5  out of  5
rating by Charles Bush-Joseph
"Doug Kramer State Farm with usual great service experience. Rapid efficient claims service with multiple options for repairs that were completed in timely manner. Very Happy. 😉"
We responded:
"Thanks Chuck, appreciate your business!"
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Peter Kisluk

July 11, 2023

5  out of  5
rating by Peter Kisluk
"Strong customer service. Easy and relational."
We responded:
"Thanks for being a great client, Peter. "
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Anders

July 11, 2023

5  out of  5
rating by Anders
"I've been with Doug Kramer State Farm for 45 years when I first got my license and have had a positive experience through thick and thin. It was a lot easier before I found myself the dad of teenaged sons, and Doug's team is consistently helpful, pragmatic and on top of all of my concerns. State Farm has also been great in directing me to excellent automotive professionals and paying out all relevant claims generously and promptly."
We responded:
"Thanks Anders. We appreciate your business and loyalty throughout your time with Doug Kramer State Farm!"
Profile photo of Neil Sant

Neil Sant

July 11, 2023

5  out of  5
rating by Neil Sant
"Doug Kramer State Farm is a great agency. He has the nicest and most well trained staff. Avoid the chaos- you’ll be in good hands with them."
We responded:
"Thanks Neil, look forward to our continued relationship!"
Profile photo of Clark Worobey

Clark Worobey

July 11, 2023

5  out of  5
rating by Clark Worobey
"Doug and team helped me navigate a claim on my damaged vehicle seamlessly."
We responded:
"Glad it was a positive experience. We appreciate your business!"
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Lance Johnston

April 5, 2023

5  out of  5
rating by Lance Johnston
"Office staff is quick to answer questions accurately. Always answers the phone during business hours."
We responded:
"Thanks Lance!"
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David Brown

March 2, 2023

5  out of  5
rating by David Brown
"Wonderful!"
We responded:
"Thanks David! Appreciate your business!"
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Mark Torsberg

January 8, 2023

5  out of  5
rating by Mark Torsberg
"Great local agency with outstanding service group in the office."
We responded:
"Thanks Mark!"
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Jane Cole

December 17, 2022

5  out of  5
rating by Jane Cole
"Doug and his entire office staff are the best! Always so helpful and provide great service. Highly recommend!"
We responded:
"Thanks Jane"
Profile photo of Seonyoung Ryu

Seonyoung Ryu

December 15, 2022

5  out of  5
rating by Seonyoung Ryu
"Always super helpful, patient, and honest in discussing different plan options and submitting claims. Also, all the ladies in the office are very friendly!!"
We responded:
"Thank you very much, we appreciate your business!"